Support & Resources
User manual
Datasheet
Frequently Asked
Questions
Do your products/services comply with local regulations and standards (e.g. DECT)?
Yes, our products and services are designed to comply with local regulations and standards, including DECT, to ensure safe and compliant use. For detailed information on the regulations applicable in your region, please contact us at sales@globalsys.fr.
What are the risks of interference with other telecommunications equipment?
The risk of interference with other telecommunications equipment is minimal. The DECT standard theoretically provides 120 full-duplex dynamic channels.
Can your devices be integrated with other systems?
Yes, our devices integrate seamlessly with all systems, whether developed by Globalsys or third parties. Our technology is designed for adaptability and compatibility, ensuring optimal interoperability with external solutions.
Can I use my own batteries or do I have to use Globalsys batteries?
To ensure optimal performance and maximum safety, Globalsys recommends using only batteries certified for our equipment. The use of third-party batteries may impact product performance, and Globalsys cannot be held responsible for any issues arising from the use of non-certified batteries.
Do you have local repairers or after-sales service?
Yes, we offer high-quality after-sales service and local repair options in many regions. Our network of certified partners allows us to respond quickly to your needs. To find out who our local partner is, please contact us at sales@globalsys.fr.
What should I do if I can't connect a mobile to the base station?
To re-pair the mobile with the base station, follow these steps:
Mobile not registered to the base:
Press the ON/OFF button quickly twice on each unit.
Mobile out of range from the base:
Move the mobile closer to the base station. The maximum range is 300 meters.
Mismatch in DECT modes:
Check the DECT type and device type using the SoftLink application. Ensure that the aircraft and ground station are set to the same DECT type for communication. Note that two bases cannot subscribe to each other.
For further assistance or detailed maintenance guidelines, contact us at sales@globalsys.fr.
How long does it take to recharge a base station, beltpack or headset?
Recharge times for Globalsys devices:
- BAT406 and BAT407 batteries: Less than 2 hours
- BAT440 and BAT441 batteries: Less than 3 hours
These recharge times ensure that your equipment is quickly ready for use, minimizing downtime.
How long do batteries last?
Battery lifespan for Globalsys devices
- BAT406: Retains 85% of its capacity after 400 charging cycles
- BAT407: Retains 80% of its capacity after 300 charging cycles
- BAT440: Retains 90% of its capacity after 400 charging cycles
- BAT441: Retains 90% of its capacity after 400 charging cycles
These figures provide an estimate of battery performance under typical usage conditions. For optimal results, always follow the recommended charging practices.
(1 cycle = 1 full discharge + 1 full charge)
Do you offer trials or demonstrations?
Yes, we offer demonstrations and trials to allow you to experience our solutions in real-life conditions. To learn more and schedule a session tailored to your needs, contact us at sales@globalsys.fr. We look forward to hearing from you!
Do I need a license to use wireless technology?
No, you don’t need a license to use DECT technology, as it operates on a royalty-free frequency band. This means you can use our solutions without any additional administrative formalities.
